Hospitality marketing, Social media in hospitali, Word-of-mouth marketing
Cassie Davison
Why Your Social Media Strategy Isn't Working ...

Social media was once a game-changer for hospitality businesses, but today it’s noisy, crowded, and exhausting. Chasing likes, shares, and followers has replaced real connection with customers. Algorithms decide who sees your posts, while businesses compete against global brands and endless content. The solution? Go back to basics. Focus on your purpose, serve your community, and deliver exceptional experiences worth talking about. Word of mouth is still the most powerful marketing tool—when customers feel valued and cared for, they’ll spread the word. Stop chasing trends and start building a purpose-driven business that people love, remember, and choose every time.

Why Your Social Media Strategy Isn't Working and Won't Work
Cassie Davison
Hospitality Business Made Easy

Hospitality Business Made Easy

Most of us started in this industry young, learning from the ground up. The formula for success used to be simple: deliver five-star service, train your staff, and stay one step ahead of the competition. But today, the industry is tougher than ever—rising costs, shrinking markets, and increasing competition are relentless.

What if there was an easier way? By ignoring your competition, rediscovering your purpose, and aligning everything—your team, customers, and operations—to serve that purpose, you can simplify your business, build a high-performing team, and attract loyal customers who market your business for you.

Join us for the Hospitality Made Easy Masterclass, where we’ll help you reconnect with your purpose and unlock the next breakthrough for your business. This proven approach will transform how you work, freeing you from overwhelm and reigniting your passion for hospitality.

Purpose makes hospitality easy. Hospitality Made Easy Masterclass.

Hospitality Business Made Easy
Cassie Davison
Why Hospitality Feels Like Home

Hospitality is more than just an industry; it’s where many of us first learned to thrive. It’s a place where every role matters, from entry-level to leadership, and where teamwork is key to delivering exceptional customer experiences. For young people, it’s often the first taste of belonging—a family that values effort and care. It teaches responsibility, discipline, and the joy of serving others. Hospitality gives us purpose: knowing a simple act, like a smile or kind word, can transform someone’s day. Yes, it’s challenging, but for those who love it, the rewards—connection, growth, and purpose—make it all worthwhile.

Why Hospitality Feels Like Home
Cassie Davison
The Reality of COVID’s Impact on Pubs and the ...

The COVID-19 pandemic hit the pub industry with unprecedented force, turning once-thriving community hubs into shuttered spaces and leaving publicans scrambling to survive. The sudden closures left many with significant overheads, from rent to perishable stock, and limited cash reserves. Even as pubs reopened, they faced a different world, contending with limited capacities, health restrictions, and shifting customer habits.

The impact didn’t end with lockdowns. The energy crisis sent bills skyrocketing, while inflation made everyday operations increasingly expensive. Combined with severe staff shortages, the challenges for pubs remain steep. Yet, the industry has shown resilience, pivoting to new services and strengthening ties with their communities. Pubs now stand at a crucial juncture, needing continued support from patrons, government aid, and industry collaboration to fully recover. Their survival underscores a legacy of resilience, community, and tradition that remains integral to British culture.

The Reality of COVID’s Impact on Pubs and the Ongoing Struggle for Survival
Cassie Davison
Stop Underestimating Small Businesses: What ...

As a small business owner in the hospitality industry for over 25 years, there's one thing that still makes my blood boil—the assumption that small businesses need the expertise of big corporate CEOs to succeed. While larger companies have their strengths, small business owners are constantly innovating, learning on the job, and building deep customer relationships. We don’t have vast resources or teams of specialists, but we do have creativity, resilience, and a sense of purpose that drives us forward. Small business entrepreneurs are scrappy because we have to be, finding solutions with limited resources and pushing boundaries through experimentation. It’s time to recognize that the real innovation and exciting talent in the hospitality industry often come from these small operators, not the corporate boardroom. At Kith & Kin, we celebrate this scrappiness and provide a space where hospitality professionals can come together, share ideas, and support each other.

Stop Underestimating Small Businesses: What Really Makes My Blood Boil

purpose driven buisness

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I Asked ChatGPT for Hospitality Tips – But Now What?

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I Asked ChatGPT for Hospitality Tips – But Now What?

When I asked ChatGPT for hospitality tips, the advice was spot-on: consistency, first impressions, and team empowerment—things we all know are key in this industry. But the real question is how to make these happen.

When I founded Kith & Kin, it wasn’t just about building a community—it was about sharing 30 years of hard-earned experience, lessons that came from trial and error. That’s the essence behind my Strategy Masterclass. It’s not just about following a checklist, it’s about understanding what truly makes a business stand out.

The hospitality industry is competitive, and offering just a good meal or clean room isn't enough anymore. Guests crave unique experiences, and creating that magic is where many businesses struggle. ChatGPT got the "what" right, but the real challenge lies in the how.

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Why Being Purpose-Driven is Essential in the Hospitality Industry

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Why Being Purpose-Driven is Essential in the Hospitality Industry

Running a hospitality business is a tough gig—there’s always a crisis to manage, whether within your own operation or due to external factors. For many, the constant problem-solving and adrenaline-fueled innovation are what make the industry so exciting. But the relentless pace and long hours can become overwhelming. The key to navigating this chaos lies in being purpose-driven.

Knowing your purpose—why your business exists beyond just making money—brings clarity to every decision you make. It’s about remembering why you fell in love with the industry and understanding the value you provide to your customers. When decisions are guided by this purpose, they become easier and more aligned with your goals. You stop comparing yourself to competitors and focus on what truly matters to you and your customers. Being purpose-driven not only simplifies your business but also reignites your passion for it.

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Embracing the 'Third Place': The Heart of Purpose-Driven Hospitality

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Embracing the 'Third Place': The Heart of Purpose-Driven Hospitality

Do you know about the theory of the 'third place' and the vital role that hospitality plays? For me, after years in the industry, understanding this concept has ensured that every one of my businesses is purpose-driven.

Providing spaces where people can be comfortable and relaxed in order to be free is everything I think that makes our industry so vital to our communities, to wider society, and dare I say it, to humankind!

To modestly and unobtrusively contribute to the lives of every customer, to have that wider impact, means that our industry, while complex and difficult at times, is truly rewarding and essential.